442314 Best Practices for Writing Operator Procedures and Trouble-Shooting Guides

Monday, April 11, 2016
Exhibit Hall E (George R. Brown )
William Bridges, Process Improvement Institute, Inc., Knoxville, TN and Lauren Madden, REC Group, Moses Lake, WA

There is no complete, best practice guideline or textbook for writing operating procedures and trouble-shooting guides.  This paper presents the proven, best approach for developing accurate operating procedures and for ensure the format of the page and steps are optimized to reduce human error rates.  This approach and the 32 rules established in this paper are based on the foundations set by Swain and others in the 1970 for control of human error rates, but uses experiences from more than 100 sites where this approach has been successfully followed.  The approach and rules for developing procedures for responding to process deviations (such as those needed for Human IPL) are again the best approaches found and have been applied successfully since the early 1990s; these are many times called operational trouble-shooting guides.  The paper also discusses how and when to integrate trouble-shooting guides into distributed control systems.  Several case studies are provided in the paper illustrating effective implementation of these rules/guides.  The guidelines in this paper build upon ones presented in 1999 at CCPS.

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